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Customer Support

The most frequently asked questions are listed below. If you don't find your question in the list, be sure to visit the knowledge base or contact us directly.


Frequently Asked Questions

  1. Can you assist us with integrating our systems with the Registry Compliance API?
    Yes. Our technical team is happy to assist you with code samples should you wish to integrate the scrubbing process into your existing workflow using ...  [ more ] 
  2. Does your website protect my personal information?
    All communications between you and Registry Compliance utilize a secure, 128-bit SSL connection. Data is encrypted before transmission so that third parties are unable to ...  [ more ] 
  3. Can the Registry Compliance team answer give advice regarding my specific situation?
    Unspam Registry Services, Inc., which operates RegistryCompliance.com, is unable to provide legal advice or answer legal questions. Please contact the states directly or consult a ...  [ more ] 
  4. How do I obtain an API key?
    API keys are granted to companies upon request. Please submit your API request through our contact page by filling in the contact form and ...  [ more ] 
  5. How do I know whether I have been approved for scrubbing against a particular state's registry?
    When you sign in to your account, you will be directed to an account summary page. At the bottom of this page you will ...  [ more ] 
  6. Can the Registry Compliance team answer my legal questions?
    Unspam Registry Services, Inc., which operates RegistryCompliance.com, is unable to provide legal advice or answer legal questions. Please contact the states directly or consult a ...  [ more ] 
  7. How long will it take to process my application? When will I be informed whether I have been approved?
    For applications that meet the states' requirements, approval is usually granted within 1 business day. Approval notifications are sent to the e-mail address that is ...  [ more ] 
  8. I am trying to install the desktop software and it says I need .NET framework version 1.1, but I already have version 2.0 installed.
    Microsoft's .NET framework has multiple versions. Version 2.0 is not completely backward compatible with previous versions. However, you can install version 1.1 on top of ...  [ more ] 
  9. I am using the API to scrub lists on behalf of multiple clients, do I need to obtain an API key for each of my clients?
    Typically you do not need to obtain an API key for your clients. If you are managing accounts on behalf of a client you should ...  [ more ] 
  10. Is it possible to receive a list of registered addresses and review them ourselves, like the do-not-call lists?
    The security of your lists and that of the states' registries is important to us. We do not maintain plain-text lists of the addresses stored ...  [ more ] 
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